Frequently Asked Questions

You can schedule a tour right on the website by clicking Schedule a Tour and choosing a date and time that works for you.

If you prefer, you can also call (647-498-1588), email ([email protected]), or submit a contact form and the leasing team will help set it up.

Please bring a valid government-issued photo ID when you arrive.

All applicants are required to provide a valid, government-issued ID and supporting documentation for income verification.

Yes, guarantors and cosigners are accepted.

Guarantors or co-signers must be based in Canada.

They will also need to complete the application process and meet our standard screening requirements.

All applicants are required to consent to a standard credit check as part of the screening process.

You’ll also need to provide proof of income, such as three recent pay stubs or a letter of employment, to verify financial eligibility.

To request a reasonable accommodation or modification, please submit a written request to management ([email protected]) along with any supporting documentation.

Our team will review the request and follow up with next steps as quickly as possible.

There is no application fee.

Rent due dates and accepted payment methods are outlined during the leasing and resident onboarding process.

Renters insurance requirements are outlined during the application and leasing process.

To learn more about the security deposit amount, please get in touch with our leasing agent by phone (647-498-1588) or by email ([email protected]).

Information about any one-time or recurring fees (such as administrative or technology charges) can be obtained by contacting our leasing agent by phone (647-498-1588) or by email ([email protected]).

Details regarding utilities included in the rent are available through our leasing agent by phone (647-498-1588) or by email ([email protected]).

For information on utilities that residents are responsible for, please contact our leasing agent by phone (647-498-1588) or by email ([email protected]).

Parking availability and monthly rates can be confirmed by contacting our leasing agent by phone (647-498-1588) or by email ([email protected]).

There are no pet fees or monthly pet rent.

Lease term options range from 12-16 months.

Move-in requirements typically include a valid photo ID, proof of renters insurance (if required), first payment, and completion of any move-in scheduling or elevator reservations, where applicable.

The application review process typically takes 24–48 hours.

No, we do not currently offer furnished units.

Lease assignments or transfers are subject to landlord approval in accordance with the lease agreement.

Under the Residential Tenancies Act, an N9 form with a minimum of 60 days’ notice is the standard requirement for ending a tenancy.

No. Smoking and vaping are not permitted inside apartments or in any indoor or outdoor common areas of the building.

West House is a smoke-free environment to help ensure a clean and comfortable living experience for all residents.

Applications can be completed online. Click Apply Now on the website and follow the steps in the application portal.

If you have any questions or need help, reach out to the leasing team at (647-498-1588) or ([email protected]).

West House offers a full range of lifestyle amenities designed for work, wellness, and social living, including:

– Fitness centre
– Outdoor pool
– Coworking spaces
– Rooftop terrace
– Resident lounge
– Games room
– Golf simulator
– Outdoor BBQ areas
– Dog run
– Pet spa
– Secure bicycle storage
– Premium bike workshop

Visit the amenities page for the full list.

Amenity hours are as follows:

– Fitness Centre: Open 24/7
– Rooftop Amenities (including Pool and BBQ     areas): 6:00 AM – 12:00 AM, seasonally
– All Other Shared Amenities (including Coworking spaces, Lounge, and Game Room): 8:00 AM – 11:00 PM

Please note that hours may vary on holidays. For the most up‑to‑date information, contact the leasing team.

Select amenity spaces may be available to reserve for private events. Availability, reservation procedures, and any associated costs are managed by the onsite team.

Yes. Complimentary Wi-Fi is available in all common areas on the 4th floor and throughout the rooftop amenity spaces.

Please contact the leasing team if you need help accessing the network.

Yes. West House features several standout amenities designed to elevate everyday living, including:

– Rooftop stadium seating with panoramic city views
– Big Green Egg smoker
– Rooftop dog run
– Pet spa
– Golf simulator
– Yoga room
– Premium bike workshop

Currently, we do not offer a guest suite for resident visitors. However, West House has a partnership with 1 Hotel located across the street to accommodate residents’ guests as needed. Speak with our Residences Coordinator or Concierge for more details.

Yes. Complimentary bike storage is available for residents on a first come, first served basis.

Yes, resident parking is available.

Once paid parking has been arranged, residents will be assigned a designated parking space.

Yes, we offer EV charging stations.

Package delivery is managed through Luxer One secure lockers.

Residents receive a notification through the Luxer One app when their package arrives. Packages can then be picked up from the self serve locker room at their convenience.

Yes, underground paid parking is available on level P2

Guests can access the building through the secure entry system using the resident intercom.

Visitor access can be granted through one time entry codes or coordinated through concierge, depending on the time of day and building procedures.

Yes. West House offers 24 hour concierge service, with on-site personnel available 24/7 to assist residents and manage building access.

There are no guest suites.

Yes, our community offers accessible and barrier-free apartment layouts.

Select apartments include accessible and barrier-free features designed for ease of use and mobility.

These may include accessible washrooms, walk-in closets, and suite door peepholes positioned at wheelchair height.

Yes, the building is fully accessible, featuring automated entry points, elevator access to all floors, and wide-clearance common areas designed for easy mobility.

Amenities and common areas are designed to be accessible in accordance with applicable accessibility requirements.

Accessible parking spaces are provided in accordance with applicable accessibility requirements

Yes. We allow up to two pets per apartment. Each pet must weigh 99 lbs or less and be spayed or neutered.

Service animals and assistance animals are welcome, subject to disability-related need and applicable documentation.

For full pet policy details or breed restrictions, please contact our leasing team.

The following breeds are not permitted in the community: Rottweiler, Doberman Pinscher, Pit Bull Terrier/Staffordshire Terrier, Chow Chow, Presa Canario, Akita, Alaskan Malamutes, American Bulldog, Wolf-Hybrid, or any mix thereof. Additional community-specific breed restrictions may apply.

We permit up to 2 pets per unit.

Service animals are permitted as required by applicable law and are not subject to pet fees, deposits, or restrictions.

Emotional support animal requests are reviewed in accordance with applicable fair housing laws. Documentation may be required as part of the review process.

Yes. Residents have access to an on-site dog run and a dedicated pet wash station.

We also offer partnerships with select local pet businesses, including Dog World Resort, providing added convenience for pet owners.

Contact the leasing team for full details on pet amenities and partnerships.

The property is located in King West, one of Toronto’s most sought after downtown neighbourhoods.

You’ll be steps from top restaurants, boutique fitness studios, major office towers, and some of the city’s best nightlife. It’s a walkable, transit connected area known for its energy, convenience, and lifestyle appeal.

West House is located in the heart of King West, surrounded by some of Toronto’s most popular restaurants, cafés, and daily conveniences, including nearby Michelin-starred restaurants

Nearby highlights include:
– Ruby Soho
– Waterworks Food Hall
– Forget Me Not Coffee
– Lee Restaurant
– Alo Restaurant
– Edulis
– DaNico
– Quetzal

For groceries and everyday essentials, residents are close to:
– Loblaws
– Farm Boy
– The Kitchen Table

You’re also minutes from boutique fitness studios, major office towers in the Financial District, and transit along King Street, making it easy to live car free in downtown Toronto.

Yes. West House is surrounded by green space and easy access to downtown walking and cycling routes.

Nearby parks include:
– Victoria Memorial Square – approximately 2 minutes (160 m)
– St. Andrew’s Playground – approximately 4 minutes (300 m)
– Stanley Park – approximately 6 minutes (450 m)
– Trinity Bellwoods Park – approximately 13 minutes (1.0 km)

For waterfront access, the Martin Goodman Trail is about 12 minutes away (1.0 km). You can walk south on Bathurst Street toward Little Norway Park to connect directly to the trail along Lake Ontario.

It’s easy to step outside and enjoy green space, running routes, or weekend bike rides right from your door.

West House places you within walking distance of some of Toronto’s top cultural and entertainment destinations, including:

– TIFF Lightbox – approximately 11 minutes (900 m). Home to the Toronto International Film Festival, offering year round films, exhibitions, and cultural events.
– Graffiti Alley – approximately 10 minutes (800 m). A well known stretch of street art just off Queen Street West.
– Fort York National Historic Site – approximately 11 minutes (900 m). A historic landmark with preserved buildings and walking tours.
– Rogers Centre and CN Tower – approximately 16 minutes (1.3 km). Major league sports, concerts, and iconic skyline views.
– Art Gallery of Ontario – approximately 18 minutes (1.4 km). One of North America’s leading art museums.

Living in King West means easy access to film, art, sports, music, and history, all just steps from home.

West House is centrally located with easy access to several downtown Toronto schools and universities.

Nearby options include:
– Ogden Junior Public School – approximately 11 minutes (850 m)
– Central Toronto Academy – approximately 25 minutes (2.0 km)
– University of Toronto – central campus approximately 10 to 15 minutes by transit
– Toronto Metropolitan University – approximately 15 minutes by transit
– OCAD University – approximately 10 minutes by transit
– George Brown College – multiple downtown campuses within 10 to 20 minutes

With strong TTC streetcar and subway access, students and faculty can easily commute across the downtown core.

West House offers easy access to public transit in downtown Toronto.

Nearest Subway Station
St Andrew Station is approximately 1.4 km away, about a 15 to 18 minute walk or a quick 6 minute streetcar ride east on the 504.

Nearest Streetcar Stop – 504 East West
King St West at Bathurst St is approximately 150 metres away, about a 2 minute walk.

Nearest Streetcar Stop – 511 North South
Bathurst St at King St West is also approximately 150 metres away, about a 2 minute walk.

For exact routes and schedules, residents can check TTC service updates online.

Yes. We host resident events twice per month, including social gatherings, holiday celebrations, and wellness focused classes.

Residents can also enjoy curated experiences such as red carpet movie nights, sushi tastings, and local art walks, designed to bring the community together and elevate everyday living.

Maintenance requests can be submitted through the resident portal or by contacting the management office directly.

Yes. Residents receive access to exclusive perks and discounts through select local and national partnerships.

Current partners include:
Home and retail: CB2 home furnishings
Wellness and fitness: Othership
Automotive: Alphashine car detailing
Pet care: Dog World grooming and daycare

Yes. West House features an expansive coworking space designed for remote work and hybrid professionals.

Residents have access to private focus rooms for meetings and calls, along with open coworking areas for collaboration and day to day productivity.

High speed connectivity and comfortable work environments make it easy to work from home without feeling stuck in your apartment.